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Customer Experience Management - the Telecom industry ahead

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Arindam: Experienced in Digital Marketing and CRM in Pharma, Telecom and Media industries. Helping pharma clients to build Customer Centric Marketing using Information Technology as part of innovation team in ZS Associates.

My writings

2009 3
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2010 1
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2012 5
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2019 2
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  - Path to build your Digital Media Excellence

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brand perception1
Business1
Business Analytics1
Campaign1
Campaign Management in telecom1
Channels in telcom1
Churn1
Churn Management1
Churn score1
Closed loop customer feedback1

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